FAQ

How do I create/reset my PIN number?

Call the number on the back of the ReadyCARD and follow the voice prompts accordingly.

Can I use my ReadyCARD online?

For the best results, please register your card prior to performing any online transactions.

The airline refunded my card but I no longer have the card, what do I do?

Go to CONTACT US and select the 'Lost or Stolen Card' option.

Can I cancel my ReadyCARD and get a refund for the remaining balance?

A ReadyCARD cannot be canceled and there are no refunds for the balance of funds on the card. The ReadyCARD can be used for purchases mostly anywhere around the world and online where Visa and Mastercard payment is accepted.

Can I dispute a charge on my ReadyCARD?

If you suspect a fraudulent charge, please call the number on the back of the card and follow the voice prompts accordingly.

Can I get a replacement if I damaged my card?

Go to CONTACT US and select the 'Lost or Stolen Card' option.

What are the fees for my ReadyCARD?

Go to CARDHOLDER AGREEMENTS and select the Agreement for your ReadyCARD to view the complete list of fees.

Can I get a check or cash refund?

Refunds are issued only through a ReadCARD.

My card did not dispense from the kiosk?

Go to CONTACT US and select the “Purchased Card at Kiosk-Card Did Not Dispense” option.