FAQ

How do I use my ReadyCARD®?

If purchased at an airport: Anywhere that accepts prepaid cards- please note that some countries are prohibited from using ReadyCARDs.

If purchased from a venue: Anywhere in the US that accepts prepaid cards. At a merchant location, swipe your card, sign for your transaction, or use your four-digit PIN number, and the transaction will be complete.

How do I use my ReadyCARD®online?

For the best results, verify that the merchant accepts prepaid cards. You may also be registered as the cardholder by visiting the CONTACT US page, entering your contact information and the message registration.

How do I create/reset my PIN number?

Call the number on the back of the ReadyCARD® and follow the voice prompts accordingly. Please note:

  • ReadyCARDs prohibit cash withdrawals from ATM and point of sale terminals.
  • ReadyCARDs prohibit wire transfer transactions, recurring payments, and applications such as PayPal, Venmo, or CashApp.

How do I reload funds to my ReadyCARD®?

ReadyCARDs are not reloadable and funds cannot be added via ATM, bank transfer, wire transfer. To continue to utilize ReadyCARD® for your cashless needs, please purchase a new card from a ReadySTATION® kiosk.

How do I cancel my ReadyCARD®

A ReadyCARD® cannot be canceled and there are no refunds for the balance of funds on the card. You can use your ReadyCARD® anywhere that accepts prepaid cards. At a merchant location, swipe your card, sign for your transaction, or use your four-digit PIN number, and the transaction will be complete.

I received a refund, but I no longer have the card, what do I do?

Go to CONTACT US and select the 'Lost or Stolen Card' option.

Can I dispute a charge on my ReadyCARD®?

If you suspect a fraudulent charge, please call the number on the back of the card and follow the voice prompts accordingly.

What are the fees for my ReadyCARD®?

Go to CARDHOLDER AGREEMENTS and select the Agreement for your ReadyCARD® to view the complete list of fees.

Why is my card being declined?

Not enough money on the card. (Requesting more than what is available).

Previous purchase amounts are pending (transaction from earlier is still processing).

Merchant additional holds (gas stations, hotels, transportations, etc, will require additional funds to purchase their services).