FAQ
Can I use my ReadyCARD® outside of the airport and/or country?
You can use your ReadyCARD® anywhere that accepts debit cards. At a merchant location, swipe your card, sign for your transaction, or use your four-digit PIN number, and the transaction will be complete.
How do I create/reset my PIN number?
Call the number on the back of the ReadyCARD® and follow the voice prompts accordingly.
Can I use my ReadyCARD® online?
For the best results, please register your card prior to performing any online transactions.
The airline refunded my card but I no longer have the card, what do I do?
Go to CONTACT US and select the 'Lost or Stolen Card' option.
Can I cancel my ReadyCARD® and get a refund for the remaining balance?
A ReadyCARD® cannot be canceled and there are no refunds for the balance of funds on the card. You can use your ReadyCARD® anywhere that accepts debit cards. At a merchant location, swipe your card, sign for your transaction, or use your four-digit PIN number, and the transaction will be complete.
Can I dispute a charge on my ReadyCARD®?
If you suspect a fraudulent charge, please call the number on the back of the card and follow the voice prompts accordingly.
Can I get a replacement if I damaged my card?
Go to CONTACT US and select the 'Lost or Stolen Card' option.
What are the fees for my ReadyCARD®?
Go to CARDHOLDER AGREEMENTS and select the Agreement for your ReadyCARD® to view the complete list of fees.
Can I get a check or cash refund?
Refunds are issued only through a ReadyCARD®.
My card did not dispense from the kiosk?
Go to CONTACT US and select the “Purchased Card at Kiosk-Card Did Not Dispense” option.